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Jessica Peck

Joined Apr 16, 2021

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Last activity Feb 28, 2024

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ACTIVITY OVERVIEW

Latest activity by Jessica Peck

Jessica Peck commented,

CommentSetting up Zendesk Guide

If you disable your help center (ie. on a specific brand) can you add redirect logic to take users to another brand url?

View comment · Posted Jan 24, 2024 · Jessica Peck

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Jessica Peck commented,

CommentSetting up and managing community

Hi Jason, I was able to successfully use that JS code at the end of the script.js to change the post action labels in the gear dropdown for users with the role of 'admin':

However, when a normal agent (light agent or full agent) uses the dropdown it still shows the old labels. 

@Kasper Sorensen is that still true that we can't customize the post-actions in the CSS so the update values also appear for full agents - do the updated post labels only appear for admins?

View comment · Posted Oct 26, 2023 · Jessica Peck

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Jessica Peck commented,

CommentReporting and analytics for help center

Is there an option in Explore to add a self service measurement?  I don't see anything like that as available reports but could we build that calculation?

View comment · Posted Feb 02, 2023 · Jessica Peck

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Jessica Peck commented,

CommentUsing themes and customizing your Help Center

Greg Katechis that worked, thank you!  I modified a bit so it wouldn't add spaces:

  {{#if signed_in}}
    {{link 'community'}}
 {{/if}}

Thanks again!

View comment · Posted Dec 23, 2022 · Jessica Peck

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Jessica Peck commented,

CommentUsing themes and customizing your Help Center

I see instructions on how to hide the 'submit request' in the header and we've done that to hide for anonymous users (not logged in) by adding the below in the script.js:

  // Show div html based on role
if (HelpCenter.user.role=="anonymous"){
  $('a.submit-a-request').hide();
}

I was hoping to do the same with the 'Community' link in the header but I can't seem to get it to work - not sure what the class name is or if this is possible?

View comment · Posted Dec 21, 2022 · Jessica Peck

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Jessica Peck commented,

CommentSetting up and managing community

Hi @...

I have the below configured in the community_topic_page.hbs and it's still not displaying the updated values in that dropdown - is there someplace else I'm missing?

Thanks so much!

View comment · Posted Oct 27, 2021 · Jessica Peck

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Jessica Peck commented,

CommentSetting up and managing community

Kasper - thanks for confirming the post actions are not customizable.

In regards to the 'Show All' I've updated the community_topic_page.hbs as described in the "Modifying 'Show all" section of the article.  I see that if I open a specific community topic and do the 'show all' dropdown the newly configured options are there correctly:

However, they're not if I go to the main Community page (i.e. /community/topics), then toggle the 'All Community Topics' dropdown to 'show all posts' (i.e. community/posts):

 

The 'Show All' options under the All Community Posts still show the old values:

Is there another place I'm missing?  Thanks so much for the help!

View comment · Posted Oct 20, 2021 · Jessica Peck

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Jessica Peck commented,

Community comment Feedback - Reporting and analytics (Explore)

We also really need this integration so we can pull support data into one dashboard across our company - is this at all being considered or in the works?  Also, if the integration doesn't exist is there a way around this - could the APIs be used to pull data from Explore?

View comment · Posted Aug 17, 2020 · Jessica Peck

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Jessica Peck commented,

Community comment Feedback - Reporting and analytics (Explore)

Agree - being able to report off of the views from published articles would be very beneficial so we can track how much our knowledge base is being used and what's getting the most traction.

View comment · Posted Jun 01, 2020 · Jessica Peck

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Jessica Peck commented,

Community comment Feedback - Ticketing system (Support)

Yes please!  This was just requested by one of our end users and will be a must to be able to better track their outstanding tickets especially when their queues get really large.

View comment · Posted May 20, 2017 · Jessica Peck

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