Jessica Peck
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Last activity
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Recent activity by Jessica Peck-
Is there an option in Explore to add a self service measurement? I don't see anything like that as available reports but could we build that calculation?
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Greg Katechis that worked, thank you! I modified a bit so it wouldn't add spaces: {{#if signed_in}} {{link 'community'}} {{/if}}Thanks again!
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I see instructions on how to hide the 'submit request' in the header and we've done that to hide for anonymous users (not logged in) by adding the below in the script.js: // Show div html based o...
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Hi @... I have the below configured in the community_topic_page.hbs and it's still not displaying the updated values in that dropdown - is there someplace else I'm missing? Thanks so much!
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Kasper - thanks for confirming the post actions are not customizable. In regards to the 'Show All' I've updated the community_topic_page.hbs as described in the "Modifying 'Show all" section of the...
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Thanks for this article and all the useful comments - I've been able to update everything with the new label text except I have the below 2 issues/questions. 1. How do I update the below area where...
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We also really need this integration so we can pull support data into one dashboard across our company - is this at all being considered or in the works? Also, if the integration doesn't exist is ...
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Agree - being able to report off of the views from published articles would be very beneficial so we can track how much our knowledge base is being used and what's getting the most traction.
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Yes please! This was just requested by one of our end users and will be a must to be able to better track their outstanding tickets especially when their queues get really large.