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Guillem Barbacil
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Guillem Barbacil
Guillem Barbacil commented,
Community comment Feedback - Reporting and analytics (Explore)
We've been putting a lot of work to give our KB the value we think it deserves, but now we don't have any reliable way to monitor if our customers are using it. It would be nice to include parameters like: number of customer views, agents number of views, upvote/downvotes, number of subscribers of the articles etc.
View comment · Posted May 05, 2020 · Guillem Barbacil
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