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Marc Spaeth's Avatar

Marc Spaeth

Joined Apr 16, 2021

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Last activity Jan 20, 2023

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ACTIVITY OVERVIEW

Latest activity by Marc Spaeth

Marc Spaeth commented,

Community comment Discussion - Tips and best practices from the community

Hi Felix,

Thank you for sharing the new build.  To have the ability to backup multiple languages (We have 14 languages and about 600 articles) was exactly what I was looking for.  And is a life saver!

View comment · Posted Aug 02, 2022 · Marc Spaeth

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Marc Spaeth commented,

Community comment Discussion - Tips and best practices from the community

Hello,

I am trying to backup my entire help center articles within includes about 14 languages.  When I used the tool it only exports the English. I tried changing my language to one of the languages and refreshing the page but when I try the export i still only get the articles in English.

Is there a way to do the export that I get all the articles for all the languages?

Thanks in advance.

Marc

View comment · Posted Jun 28, 2022 · Marc Spaeth

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Marc Spaeth commented,

CommentHow to solve issues with the email channel

What if the triggers are setup correctly and the events have the trigger activity with the email response.  What if the email address from the original ticket is incorrect (bad email or entered by the user incorrectly), how can we see if the email was rejected?

View comment · Posted Nov 05, 2021 · Marc Spaeth

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Marc Spaeth commented,

Community comment Feedback - Reporting and analytics (Explore)

I agree as this is a necessity and may postpone our migration to Explore from Insights.

View comment · Posted Apr 07, 2020 · Marc Spaeth

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