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Swagat

Joined Apr 16, 2021

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Last activity Aug 14, 2024

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ACTIVITY OVERVIEW

Latest activity by Swagat

Swagat commented,

Community comment Feedback - Reporting and analytics (Explore)

For us, some customers do not allow the domain of no-reply@zendeskexplore.com as the zendeskexplore.com URL is not valid. If we can change this, they will receive the scheduled reports.

We are talking about Fortune 500 customers. They have strict email policies and they can hardly be changed.

View comment · Posted Aug 14, 2024 · Swagat

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Swagat commented,

CommentEnd users and organizations

Thank you Colleen for your prompt action. I actually meant for this article but I realize that by mistake, I shared the link to the current article only.

The link that you have provided is also good. But I believe the article 'Understanding and checking agent seat usage' is much more clear and comprehensive. Would you mind mentioning this article too if you find this relevant enough (like I do :) )?

 

View comment · Posted Jul 11, 2023 · Swagat

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Swagat commented,

CommentEnd users and organizations

Hello,

I would request you to add a section for contributor access and provide a link to https://support.zendesk.com/hc/en-us/articles/4408883763866-Understanding-Zendesk-Support-user-roles too. In one of my cases, two contributors had been assigned editor access for explore (inadvertently). And it was consuming licenses. I had to chat with Zendesk support to figure that out.

 

View comment · Posted Jul 10, 2023 · Swagat

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