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Riya
Joined Apr 16, 2021
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Last activity Oct 27, 2021
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Riya commented,
Community comment Q&A - Reporting and analytics
I was coming across that error as well. It looks like `[tag]` needs to be replaced with `[Ticket tags]`
I've found this other comment to be more helpful: https://support.zendesk.com/hc/articles/360022186094/comments/360001857174
Quoted (and modified) here:
IF (([Ticket tags]="your_tag_name") AND ([Ticket tags]="your_tag_name_second") )THEN [Ticket ID] ENDIF
replace your_tag_name and your_tag_name_second with the tags you want to search for.
View comment · Posted Nov 10, 2020 · Riya
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