This is awesome and wish it was just a built in feature. I do have one little bug. I have to click NO twice before the pop up button shows up. Any idea what could cause this?
So I have been trying to create a report that displays the First Reply Time broken down by: % 1-10 min% 11-20 min% 21-30 min% 31 minutes to 1 hour% 1-4 hours% 4-8 hours% 8-23 hours% 24 hours plus ...