Mike Jenkins
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Last activity
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Activity overview
Latest activity by Mike Jenkins-
Mike Jenkins created a post,
Time Tracking Agent Productivity
So we are trying to find best practices for measuring agent productivity. With our support it can be feast or famine at times and it fluctuates due to unforeseen events. Since that is the case, mos...
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Mike Jenkins commented,
This is awesome and wish it was just a built in feature. I do have one little bug. I have to click NO twice before the pop up button shows up. Any idea what could cause this?
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Mike Jenkins commented,
So I have been trying to create a report that displays the First Reply Time broken down by: % 1-10 min% 11-20 min% 21-30 min% 31 minutes to 1 hour% 1-4 hours% 4-8 hours% 8-23 hours% 24 hours plus ...
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Mike Jenkins commented,
Graeme That may have done the trick. I will monitor and test it to make sure. Thank you so much, glad to finally get this resolved. Michael
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Mike Jenkins commented,
I would love to get this figured out but am not finding a true representation of what is happening daily. The numbers, no matter what I try do not actually show the correct days. For example, on 10...