
Noom
-
Total activity10
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions7
Activity overview
Latest activity by Noom-
Noom commented,
Hi! I'd like to see which agents viewed certain articles so we can analyze who's following our protocol and who isn't. Is that possible? I'm missing the agent attributes in all 3 data sets.
-
Noom commented,
Unfortunately, Graeme's suggestion doesn't do the trick. I'm running into the exact same issue of not being able to report on true agent productivity because ZD automations e.g., moving a ticket f...
-
Noom commented,
+1000 - I very much agree with the above and I'm so surprised that the follow-ups do not inherit the previous tickets group and assignment by default. Like other people have mentioned already, with...