Noom
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Votes on activity by Noom-
Hi! I'd like to see which agents viewed certain articles so we can analyze who's following our protocol and who isn't. Is that possible? I'm missing the agent attributes in all 3 data sets.
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+1000 - I very much agree with the above and I'm so surprised that the follow-ups do not inherit the previous tickets group and assignment by default. Like other people have mentioned already, with...
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Unfortunately, Graeme's suggestion doesn't do the trick. I'm running into the exact same issue of not being able to report on true agent productivity because ZD automations e.g., moving a ticket f...