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Customer Service
Joined Apr 16, 2021
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Last activity Oct 27, 2021
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Customer Service commented,
Hi Nicole,
thanks for getting back to us/me. We are using the print out function on a daily basis, our customer service agents need to talk to other departments which don't have access to zendesk or emails. So having the ability to structure (add/remove fields, change the order of fields) the print out would be amazing and would simplify the life of the agents and receivers. The main goal would be to simplify the header with the ticket fields.
View comment · Posted Oct 10, 2019 · Customer Service
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Customer Service commented,
Good suggestion! Even disabling certain fields from printing.
View comment · Posted Oct 09, 2019 · Customer Service
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