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Greytip Software Pvt Ltd

Joined Apr 16, 2021

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Last activity Jan 19, 2023

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ACTIVITY OVERVIEW

Latest activity by Greytip Software Pvt Ltd

Greytip Software Pvt Ltd commented,

Community comment Feedback - Admin Center

We need the option to download Team Members and even End user data on Excel for audit purposes hence it is very important for us. Hoping to see this option soon.

View comment · Posted Sep 28, 2021 · Greytip Software Pvt Ltd

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Greytip Software Pvt Ltd commented,

CommentUsing AI agents for email and web form

Does total no. of answer bot emails sent, count against your total allowed API call limit based on no. of resolutions limit in your plan?

View comment · Posted May 26, 2021 · Greytip Software Pvt Ltd

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Greytip Software Pvt Ltd commented,

CommentReporting and analytics admin questions

Hi Chris! The screen capture link that you provided is not working. I am getting "page not found" message.

View comment · Posted Apr 20, 2021 · Greytip Software Pvt Ltd

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Greytip Software Pvt Ltd commented,

CommentReporting and analytics admin questions

I create a report using the metrics that I need. They all come in columns and the values as one row when I visualize it by Table using Visualization. In Insights, I could swap the columns and rows so that I do not have to scroll to the right to see the value of all metrics. How do I do this in Explore?

View comment · Posted Apr 19, 2021 · Greytip Software Pvt Ltd

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Greytip Software Pvt Ltd commented,

CommentExplore recipes

I have the same issue as Emma. Anyone figured this out yet? Zendesk team-Please advise. We didn't have to do this in Insights as we had set the working hours in the schedule. How can we get this working in Explore? We report out metrics like response and resolution time in business hours which in our case is 9:30 am to 6:30 pm.

View comment · Posted Apr 19, 2021 · Greytip Software Pvt Ltd

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Greytip Software Pvt Ltd commented,

Community comment Feedback - Ticketing system (Support)

Any update on this? I would like the agents not to miss out any important information for the client

View comment · Posted Aug 17, 2017 · Greytip Software Pvt Ltd

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