Greytip Online Help Desk
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Last activity
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Activity overview
Latest activity by Greytip Online Help Desk-
Greytip Online Help Desk commented,
Hi. I am trying to restrict the addition of CCs only to Admins as I have a security feature for customer account access linked to this field. Is there any way I can restrict addition of CCs to admi...
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Greytip Online Help Desk commented,
We need the option to download Team Members and even End user data on Excel for audit purposes hence it is very important for us. Hoping to see this option soon.
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Greytip Online Help Desk commented,
Does total no. of answer bot emails sent, count against your total allowed API call limit based on no. of resolutions limit in your plan?
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Greytip Online Help Desk commented,
Hi Chris! The screen capture link that you provided is not working. I am getting "page not found" message.
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Greytip Online Help Desk commented,
I create a report using the metrics that I need. They all come in columns and the values as one row when I visualize it by Table using Visualization. In Insights, I could swap the columns and rows ...
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Greytip Online Help Desk commented,
I have the same issue as Emma. Anyone figured this out yet? Zendesk team-Please advise. We didn't have to do this in Insights as we had set the working hours in the schedule. How can we get this wo...
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Greytip Online Help Desk commented,
Any update on this? I would like the agents not to miss out any important information for the client