Lester
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Total activity42
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Last activity
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Member since
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Following0 users
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Votes10
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Activity overview
Latest activity by Lester-
Lester commented,
+1 for this too. We have users who cc their own Support team who use Zendesk. Chaos ensues as the various ticket systems send acknowledgements
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Lester commented,
Hi Oscar Sure. 80% of our customers are locked down behind firewalls where they have no internet access, beyond email, for security reasons. It’s very typical for our customer segments. What we f...
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Lester commented,
+1 This is a much needed feature. I hope in 2019, customers can finally reply to forum threads from their inbox.
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Lester commented,
Hi Bob I don’t like having tickets open that relate to bugs as I have no control over when they will be fixed. I don’t like 2 year old tickets floating about and it relies on us knowing something c...
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Lester commented,
I do something similar Firstly, you’ll need to go into Settings -> Extension and setup a new HTTP target. URL: https://<your domain>/api/v2/tickets/{{ticket.id}}.json Method: put Comment type: JS...
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Lester commented,
Difficult to be 100% sure, but my guess is with the next reply time. The next reply time is based on the oldest unanswered customer comment. So wondering if you have a comment from 6 months ago wh...
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Lester commented,
Sadly not. Beyond some way of showing the links in place of the images I don’t think there is an elegant solution
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Lester commented,
We have situations where we provide specific companies access to specific forms based on a tag on the organization. Perhaps you could use a similar approach by reading a tag from the users profile,...
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Lester commented,
Looks great. Out of curiosity, how to do you handle cases were the user hasn't downloaded the pictures because of their email client settings?
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Lester commented,
Just throwing my +1 in the hat. Kinda annoying that the helpcenter behaves differently to the standard zendesk email. If you mix both HC and normal Zendesk support, customers don't know if they can...