Shanta Nathwani
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Total activity6
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Last activity
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Activity overview
Latest activity by Shanta Nathwani-
Shanta Nathwani commented,
I second this feature. It would be nice to be able to forward requests that don't actually belong to us, but to one of our clients. We support their help desk, not their end users. I want to be abl...
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Shanta Nathwani commented,
I wanted to be able to track these as how we closed them. We're on a team plan and can't produce customize results. Can I do this with tags and get those kinds of reports on the plan we have?
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Shanta Nathwani commented,
We were just discussing this in our organization yesterday. Being able to close a ticket that was "Critical" vs. "Informational" is something we would really want to track. Helps us answer the ques...