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Chad Smith

Joined Apr 17, 2021

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Last activity Dec 28, 2023

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ACTIVITY OVERVIEW

Latest activity by Chad Smith

Chad Smith commented,

Community comment Feedback - Ticketing system (Support)

Salvador Vazquez, my company would be looking at upwards of 30-40 views for most of our agents. Essentially each view is specific to a client that you are working with, and then we would also have summary views for all tickets open, tickets pending, and tickets on hold, specific to a user or a particular group. It would even be nice if the views were a scroll, or if there was a 'View More' or even a Tabbed Page action that had to be taken below the current section to show the additional views. (if it is a load issue)

For comparison we use JIRA for tracking our software development and I have the ability to see and run 82 filters (their version of views) on demand at any time. 


View comment · Posted Nov 10, 2021 · Chad Smith

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