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ZendeskMCM
Joined Apr 17, 2021
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Last activity Sep 26, 2023
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Latest activity by ZendeskMCM
ZendeskMCM commented,
I have the same situation as Caroline and Mark
My organization has confidential information.
Does Zendesk have any plans to grant access to suspended tickets without requiring agents to see private groups?
Regards!!
View comment · Posted Jul 12, 2023 · ZendeskMCM
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ZendeskMCM commented,
Hi
I need the following combination:
A role with access to view suspended tickets but It can't see private group tickets,
Is this possible??
View comment · Posted Feb 23, 2023 · ZendeskMCM
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ZendeskMCM commented,
Buena tarde
¿Se puede usar Answer Bot en un Sandbox?
View comment · Posted Oct 24, 2022 · ZendeskMCM
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ZendeskMCM commented,
When I clon a olved ticket, the app automatically close the cloned ticket. I mark the option "automatically open tickets after the creation" but isn't work, can you help me??
View comment · Posted Mar 15, 2022 · ZendeskMCM
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ZendeskMCM commented,
Nice Work Around @.... Thats what we need.
View comment · Posted Sep 03, 2020 · ZendeskMCM
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