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ZendeskMCM

Joined Apr 17, 2021

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Last activity Sep 26, 2023

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ACTIVITY OVERVIEW

Latest activity by ZendeskMCM

ZendeskMCM commented,

CommentSpam and suspended tickets

I have the same situation as Caroline and Mark
My organization has confidential information.
Does Zendesk have any plans to grant access to suspended tickets without requiring agents to see private groups?

Regards!!

View comment · Posted Jul 12, 2023 · ZendeskMCM

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ZendeskMCM commented,

CommentSpam and suspended tickets

Hi

I need the following combination:
A role with access to view suspended tickets but It can't see private group tickets,
Is this possible??

View comment · Posted Feb 23, 2023 · ZendeskMCM

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ZendeskMCM commented,

CommentAspectos básicos de los agentes IA

Buena tarde

¿Se puede usar Answer Bot en un Sandbox?

View comment · Posted Oct 24, 2022 · ZendeskMCM

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ZendeskMCM commented,

CommentUsing Built by Zendesk apps

When I clon a olved ticket, the app automatically close the cloned ticket. I mark the option "automatically open tickets after the creation" but isn't work, can you help me??

View comment · Posted Mar 15, 2022 · ZendeskMCM

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ZendeskMCM commented,

Community comment Feedback - Ticketing system (Support)

Nice Work Around @.... Thats what we need.

View comment · Posted Sep 03, 2020 · ZendeskMCM

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