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Ben Jackson

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Ben Jackson

Ben Jackson commented,

Community comment Feedback - Ticketing system (Support)

Not all heroes wear capes. Thank you Jonathan! We have a Zapier account, and will implement this hack!

 

Still super disappointing that Zendesk won't solve this problem.

View comment · Posted Aug 07, 2020 · Ben Jackson

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Ben Jackson commented,

Community comment Feedback - Ticketing system (Support)

3 years on, and this is still a concern for multiple users, despite this being slated for development 'in the near future'.

If Zendesk can build a spam filter that can consume emails that have a 'no-reply' email, SURELY it shouldn't be too difficult to build a feature that consumes postmaster/non-deliverable notifications?

Why would I bother even using Zendesk if my email client can provide basic functionality that Zendesk seems to be unable or unwilling to replicate?

Honestly, give one of your developers two weeks of free time (maximum!) and I 'm sure they could build something usable.

View comment · Posted Jul 07, 2020 · Ben Jackson

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Ben Jackson commented,

Community comment Feedback - Ticketing system (Support)

Hi Nicole,

Wondering if there are any further updates on this? I'm needy, and need closure :)

View comment · Posted Jun 11, 2019 · Ben Jackson

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Ben Jackson commented,

Community comment Feedback - Ticketing system (Support)

That awkward moment when the Community Manager takes longer than 10 months to update you on the status of this feature.

View comment · Posted Feb 12, 2019 · Ben Jackson

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Ben Jackson commented,

Community comment Feedback - Ticketing system (Support)

Hi Team,

What constitutes the 'near future'? This issue is a concern for our business as well, and the last update on this was over a year ago.

 

Cheers

View comment · Posted Apr 26, 2018 · Ben Jackson

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