Marylou Scott-Smith

Thanks, Jennifer.  That is exactly what I was looking for!

How do you duplicate the Community Moderator badge?  I would like to be able to identify our moderators on the community pages.

Hi Nicole, 

We have several different brands and have different voice greetings for each of them.  I would like to continue with the voice greetings and simply change the music that plays while the customer is in queue or on hold.

Quite a few customers have commented that the find the hold and queue music both loud and annoying so we would love to change it, while keeping our voice greetings intact.

If you upload a file with different hold music, do you have to include your voice greeting on that same file?

Hi Christian,

Just to weigh in on your comment to Bill, in my case we have three different brands where the only information that changes in each article is the company name, email address and in some cases other minor details.  Tags wouldn't work for us. 

It would be so much easier to be able to duplicate articles and just change the pertinent info rather than to have to create each document three times.

Thanks.

It's crazy that we can't do this.  We have more than 100 articles for each of our four brands.  Zendesk really needs to get this on their roadmap!