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Chetan Kudalkar's Avatar

Chetan Kudalkar

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Chetan Kudalkar

Chetan Kudalkar commented,

CommentWriting formulas

Hi,

I did create it exactly same way as you mentioned but problem is  DATE_LAST([Ticket updated - Date]) returns me tickets last updated date. I want the date when customer last updated the comment.

 

View comment · Posted Jul 12, 2021 · Chetan Kudalkar

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Chetan Kudalkar commented,

CommentWriting formulas

I want to get the Last ticket update date for requester?

I need following fields:

Requester Name
Ticket Group
Last ticket update date
Last ticket created date

So each requester will have only one record, I tried many different ways but was not able to build the required matrix, can someone please help me to achieve this?

 

View comment · Posted Jul 08, 2021 · Chetan Kudalkar

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Chetan Kudalkar commented,

Community comment Feedback - Ticketing system (Support)

Why dont you provide a upload file facility when we are adding comment from Zendesk to Jira and vice-versa, as our team require to share the files between them.

View comment · Posted Oct 03, 2017 · Chetan Kudalkar

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