Pierugo Mazzaccheri

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Why are my new tickets being created in Open status?

Just adding my input for what is worth. I recently removed one of the 2 agents from the group new tickets are assigned to via a trigger. Now all new tickets are automatically assigned to the remain...

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• Pierugo Mazzaccheri
• Created October 13, 2021 14:06
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Remove "NULL" values from Dashboard Filter

This is badly needed. We share dashboard with Clients and they keep asking what the NULL is and if it can be removed. Agree with Saxon, this is not a "nice to have", it's a defect that needs addres...

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• Pierugo Mazzaccheri
• Created October 04, 2021 08:51
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. No Data error message in Explore, Can we change it?

Just an update as I have recently discovered that the "error occurred" message seems to be included only in the reports manually exported off the dashboard. When the dashboard is scheduled and dist...

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• Pierugo Mazzaccheri
• Created February 01, 2021 14:57
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. No Data error message in Explore, Can we change it?

Has this been progressed at all after 2 years?!?! Scheduled reports with no data available should show a message like "No data". I am actually getting "an error occurred" printed on the report! The...

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• Pierugo Mazzaccheri
• Created January 27, 2021 10:54
• 1 vote