Recent searches
No recent searches

Shawn Amsberry
Joined Apr 16, 2021
·
Last activity Jun 30, 2022
Following
0
Followers
0
Total activity
11
Votes
2
Subscriptions
5
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Shawn Amsberry
Shawn Amsberry commented,
I'm successfully able to autofill only one custom field in a ticket form using the script.js file. My method is:
if(ticketForm == 7386956538260) {
$('.form-field.request_subject').hide(); // Hide subject
//Auto-fill fields//
$('#request_subject').val('Agency/Application SPOC change request');
$('#request_custom_fields_21608582').val('zendesk_assistance');
$('#request_custom_fields_21626618').val('User_Management_incl_Permissions_ID_Req_/_Passwd_Reset_etc');
$('#request_custom_fileds_21617267').val('Zendesk_Support_Portal');
}
My subject, a standard field, and field 21608582, a custom field, are auto-filling successfully. The other two fields are not auto filling.
Any insight?
Shawn A.
View comment · Posted Jun 30, 2022 · Shawn Amsberry
0
Followers
0
Votes
0
Comments
Shawn Amsberry commented,
At the Oregon E-Government Program we see the same thing. Very similar circumstances where the vast majority of our end users are state employees of various agencies. Some of those have malware checkers that cause the feedback to go bad without any action from the actual requester. Maybe just changing the order of the feedback links on the satisfaction survey email? I don't know but it causes inconsistencies in our data too.
View comment · Posted Mar 09, 2022 · Shawn Amsberry
0
Followers
1
Vote
0
Comments
Shawn Amsberry commented,
Is it possible to autofill a field that is a dropdown menu field? Or does that only work for text entry fields? I can successfully hide fields on various forms and autofill text fields like the subject and description, but I have not been successful with drop menus.
Thanks!
View comment · Posted Jan 26, 2022 · Shawn Amsberry
0
Followers
0
Votes
0
Comments
Shawn Amsberry commented,
Another vote of support for this kind of functionality.
We would use it quite a bit at the Oregon E-Government Program.
Thanks
View comment · Posted Aug 11, 2020 · Shawn Amsberry
0
Followers
2
Votes
0
Comments