NIC Inc

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center JavaScript cookbook

I'm successfully able to autofill only one custom field in a ticket form using the script.js file.  My method is:if(ticketForm == 7386956538260) {$('.form-field.request_subject').hide(); // Hide su...

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• NIC Inc
• Created June 30, 2022 23:10
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. CSAT survey default to "Bad"

At the Oregon E-Government Program we see the same thing.  Very similar circumstances where the vast majority of our end users are state employees of various agencies.  Some of those have malware c...

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• NIC Inc
• Created March 09, 2022 20:30
• 1 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center JavaScript cookbook

Is it possible to autofill a field that is a dropdown menu field?  Or does that only work for text entry fields?  I can successfully hide fields on various forms and autofill text fields like the s...

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• NIC Inc
• Created January 26, 2022 00:31
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

Another vote of support for this kind of functionality. We would use it quite a bit at the Oregon E-Government Program. Thanks

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• NIC Inc
• Created August 11, 2020 20:58
• 1 vote