Ian Pylvainen
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Total activity18
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes7
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Subscriptions7
Activity overview
Latest activity by Ian Pylvainen-
Ian Pylvainen commented,
Hi, we use a Google Group to forward emails to our support site and that group address has an alias. When I send emails to the alias, they get forwarded to Zendesk and Zendesk clearly recognizes th...
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Ian Pylvainen commented,
Hi, we'd like to create a view that shows both tickets hitting SLA soon as well as the ones that have already broken SLA. However, it seems that it's not possible to add conditions for checking "ho...
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Ian Pylvainen commented,
Hi, is there a way to search for tickets that have specific users as followers? I used to be able use "cc:username" for this, but it doesn't appear to work correctly for follower tickets.
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Ian Pylvainen commented,
I'd like to add another vote for this - we'd like this as a way of adding context to questions, e.g. "please enter your version number, click here for an article on how to find your version number ...