Adam Prince

1. Web Widget
2. Web Widget (Classic) documentation
3. Using custom ticket fields and ticket forms with the Web Widget (Classic)

We have SLAs tied to assigned Priority values, we can make that an available field in the form shown through the Web Widget?

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• Adam Prince
• Created March 18, 2022 21:30
• 0 votes

1. People
2. ...
3. Team members and groups
4. Creating groups

HI @..., Thanks for that quick reply! To be clear, this workflow would be for when new tickets comes in from a specific Organization, we'd like a trigger to send a notification to OTHERS at that sa...

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• Adam Prince
• Created June 24, 2021 14:47
• 0 votes

1. People
2. ...
3. Team members and groups
4. Creating groups

Hi!Is there a way to create a Group of End Users? Essentially, we're trying to create a trigger to go to a set of higher up client contacts for new Urgent priority tickets that come through from th...

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• Adam Prince
• Created June 23, 2021 18:39
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

Yep, same, would be great to allow for hyperlinking within a ticket form! We've worked around the issue, but using a link in the respective fields' descriptions and shortened them using a link shor...

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• Adam Prince
• Created October 05, 2020 18:33
• 1 vote