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Greg Marchand's Avatar

Greg Marchand

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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Latest activity by Greg Marchand

Greg Marchand commented,

Community comment Q&A - Objects, workspaces, and rules

Another upvote from me. Some of our internal-facing service teams would love for macros to be automatically applied when tickets meet certain criteria.

This would be used to automatically add a comment and solve tickets based on certain attributes (Ticket Fields, etc.).

View comment · Posted Jun 03, 2021 · Greg Marchand

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Greg Marchand commented,

Community comment Feedback - Ticketing system (Support)

Another vote for this one.

We have two teams that need to be able to link to policy documents in Ticket Fields. They'd be required checkbox fields that read "I have read the [Policy Name|Link]."

View comment · Posted Oct 13, 2020 · Greg Marchand

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