Greg Marchand

1. Community
2. Zendesk Suite Q&A
3. Apply macro automatically if newly created ticket match predefined information

Another upvote from me. Some of our internal-facing service teams would love for macros to be automatically applied when tickets meet certain criteria. This would be used to automatically add a com...

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• Greg Marchand
• Created June 03, 2021 19:04
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

Another vote for this one. We have two teams that need to be able to link to policy documents in Ticket Fields. They'd be required checkbox fields that read "I have read the [Policy Name|Link]."

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• Greg Marchand
• Created October 13, 2020 18:17
• 1 vote