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Dragan Djordjevic's Avatar

Dragan Djordjevic

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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Latest activity by Dragan Djordjevic

Dragan Djordjevic commented,

Community comment Discussion - Tips and best practices from the community

Hi Keval Shah,

If I understand you correctly - in order to do this as you suggest, we would need to use some kind of additional tool that your company provides?

We would first like to understand if we can do this directly in Zendesk through triggers and native Slack integration.

Thanks

View comment · Posted Jul 15, 2019 · Dragan Djordjevic

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Dragan Djordjevic commented,

Community comment Discussion - Tips and best practices from the community

Hi,

I have a question regarding sending notifications to Slack - would it be possible to create some kind of a trigger for when the Slack notification will be sent? 

For example, we would like a certain Slack group to get an alert each time a number of total calls in queue reaches a certain number.

Thanks a lot for help!

 

View comment · Posted Jul 15, 2019 · Dragan Djordjevic

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