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Lauren Mathews
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Lauren Mathews
Lauren Mathews commented,
Community comment Feedback - Ticketing system (Support)
Hi there,
it seems like this would be a bit of a no-brainer to add as a default setting as a follow up ticket would naturally be handled by the same group if not the same assignee. As it is right now it is easy for a ticket to get lost, or for agents to not be able to access follow up tickets and have to rely on admins to find them.
Major votes for adding this setting! :)
Thanks,
Lauren
View comment · Posted Mar 16, 2016 · Lauren Mathews
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