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Edwin Yeoh
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Edwin Yeoh
Edwin Yeoh commented,
Yay! Another feature requested in 2013 that has gone unanswered.
+1 for this please.
View comment · Posted Jan 02, 2018 · Edwin Yeoh
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Edwin Yeoh commented,
Adding my 2c to this because it looks like there's currently no audit logging (or displaying) for when changes are made to the SLAs. Had to track down someone who had access to change the settings, and ended up asking support to go though the logs for me (not an efficient use of support's time IMHO).
I'm sure there's other things that need to be addressed, but I just wanted to add this one to the list given that it's missing (and a feature that Zendesk has been rolling out for quite a while given that they are sunsetting the old SLAs very soon. It's somewhat disappointing that the new feature didn't have writing to a customer's audit log as standard as the new feature was implemented!)
View comment · Posted Aug 01, 2017 · Edwin Yeoh
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