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DesignSpark DC

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by DesignSpark DC

DesignSpark DC commented,

CommentSetting up Zendesk Guide

I have a user that kept getting flagged for SPAM content even though he is one of the starts of our forum. As we have zero control over the spam filtering, I can't even turn it off, he was getting really frustrated and I was getting frustrated with the lack of control of the platform settings

Eventually he found out that he was only triggered for spam whilst using a VPN.

I'm not sure why this would be or why even after marking al this users content as NOT SPAM his content continued to be sent to the Spam bucket for moderation

I know more and more users will be utilising a VPN and I don't want this to escalate further in the future, can we have some control over our users Spam filtering?

View comment · Posted Jun 21, 2021 · DesignSpark DC

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DesignSpark DC commented,

Community comment Feedback - Ticketing system (Support)

2 years worth of requests for this functionality, come on Zendesk surely this shows that this is required by so many and yet you still ignore these requests. Give us some hope that you are listening and you will be making this functionality available sooner rather than later

View comment · Posted Sep 17, 2019 · DesignSpark DC

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