Angela Sys-Eng

This feature is really, really important for us to have. Right now, if an agent accidentally leaves themselves online and leaves the room, we have no ability to turn off our chat, because if any agent is set to online, our chat is online. We need to be able to turn chat on and off during the day. We cannot set hours because our schedule changes daily, and agents shift from being online to invisible depending on the availability of other agents who are in and out of meetings.