Erica C.
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Total activity44
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Last activity
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Activity overview
Latest activity by Erica C.-
Erica C. commented,
Mark Kindy you are missing context from this article https://support.zendesk.com/hc/en-us/articles/4408826088730 that outlines changes to sorting in views, not only user profiles.
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Erica C. commented,
I mentioned this in person to the ZD team when we chatted about these changes a couple weeks back, but I'll add it here for the record too... The view filtering tool will be ok, but unless I can f...
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Erica C. commented,
Bob Sherer Heads up about this announcement from last month: https://support.zendesk.com/hc/en-us/articles/4408826088730-Announcing-changes-to-views-sorting-and-ordering What you're seeing some ca...
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Erica C. commented,
Y'all WHAT? We typically have a hundred or more pages of tickets... you're telling me I either have to make dozens of different views (that I can only find by going out of the support system into ...
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Erica C. commented,
+1 for scheduling queries instead of dashboards. Every single one of our 58 agents currently receives personalized productivity reports several times a day through Insights. Now I have to setup 5...
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Erica C. commented,
I kind of can't believe this is still an issue... we have over 100k users in our account but only 59 agents. This is such a tedious issue with Explore that wasn't one in Insights. It's really mak...
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Erica C. commented,
huge, HUGE thanks to all of y'all who contributed to this post. You all saved me from totally destroying my own help center since I don't really know what I'm doing when it comes to updating the t...