Simon
Zendesk consultant with 3+ years experience with the entire Zendesk product portfolio, from small scaleups to major enterprise clients
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Total activity87
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Last activity
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Activity overview
Latest activity by Simon-
Simon commented,
It is unclear to me, what is covered in the "Agent engagement ratio" metric. What is considered to be "Knowledge or Knowledge Capture app activity"? More specifically, we want to know if it include...
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Simon created a post,
Placeholders in Content Blocks
Feature Request Summary: It would be really beneficial to have some sort of placeholders available in Content Blocks. Description/Use Cases: Similar to the placeholders that are used in Zendesk...
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Simon commented,
We really need the option to filter for multiple groups or brands simultaneously. In a multi-brand setup, the live dashboards are nearly useless because we want to have the option to make several l...
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Simon commented,
We really need the option to filter for multiple groups or brands simultaneously. In a multi-brand setup, the live dashboards are nearly useless because we want to have the option to make several l...
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Simon commented,
We really need the option to filter for multiple groups or brands simultaneously. In a multi-brand setup, the live dashboards are nearly useless because we want to have the option to make several l...
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Simon commented,
Hey Dane Reporting on metadata for Messaging tickets seems a bit foolish only to be done by using Events API, and not just directly in Explore - or am I missing something? One of many use cases cou...
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Simon commented,
Thank you Jonathan Aniano for taking the time to address the various concerns posted as comments on the Announcement article. I don't feel the need to create a considerable comment here regarding a...
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Simon commented,
The 1000 MAU is ridiculously low for our instance, and I'd imagine most other accounts - this is really not well seen from my organisations' point of view..
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Simon commented,
Hey Amisha Sharma In relation to your pinned comment, and the functionality to come: 1. To us it makes sense making it available on all channel, to carry over drafts from private to public. 2. To u...
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Simon commented,
Stephen Hamilton it is actually now possible to clone an entire bot/flow. Dane perhaps the content team should mark this post as solved, since the requested feature has been delivered :-)