Simon Blouner
Zendesk consultant with 3+ years experience with the entire Zendesk product portfolio, from small scaleups to major enterprise clients
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Total activity108
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Last activity
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Activity overview
Latest activity by Simon Blouner-
Simon Blouner commented,
This is very much needed in our use case as well! For the same reasons Reshma explains; Our more experienced agents need to have the internal comment, potentially also side conversations included. ...
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Simon Blouner commented,
Hey There's a conflict between what is being answered in Question 8 and what the public documentation is telling the users regarding the Summarize functionality: According to this article, internal...
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Simon Blouner commented,
We are also only seeing the 12/8 split, and not the new 30/10 - when will this be activated since it has been announced to be available?
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Simon Blouner commented,
I second this request! Would be really nice being able to order the system fields as we see fit.
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Simon Blouner commented,
This would be such a good feature! Please implement..
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Simon Blouner commented,
A vote from here as well!
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Simon Blouner commented,
I don't see anyone mentioning side conversations being included in the summary. We would also very much like to see internal notes being included in the ticket summary.
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Simon Blouner created a post,
Automation: Allow Businessrules to interact with Closed tickets
Feature Request Summary: If we can interact with closed tickets from an Automation, we can become more GDPR compliant towards our customers, as we would be able to delete tickets based on our own...
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Simon Blouner commented,
Hey there, I can't find a Feedback topic for the new side conversations in Context Panel, so I'm just gonna drop it here. We actually like the Side conversation in the Context Panel, but we deactiv...
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Simon Blouner commented,
Hey Dane Thanks for the reply. It is however still unclear to me "if where any update using Knowledge or the Knowledge Capture app took place", implying that the reading/opening of an article, insi...