Simon Blouner
Zendesk consultant with 3+ years experience with the entire Zendesk product portfolio, from small scaleups to major enterprise clients
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Recent activity by Simon Blouner-
Stephen Hamilton it is actually now possible to clone an entire bot/flow. Dane perhaps the content team should mark this post as solved, since the requested feature has been delivered :-)
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Hey Kim Roque This community post is regarding duplicating an entire Flow - not singular steps. However, it is possible to clone a singular step and the following steps if you want. You're stating...
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Hey Lisa Tam That is exactly what I'm referencing to :-)
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The feature is indeed an improvement. Why it is limited to Suite Growth or Guide Pro makes no sense to me though. The feature would be better, if one would be able to set filters based on Ticket br...
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We second the option of cloning a flow. It's really needed for instances where there are multiple brands, with very similar flows needed - just like several people are stating in the above comments.
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Amisha Sharma, it's most frequently when a call is done, and there is a need to both inform/follow up the customer and post information to the other agents in the team who might end up on the ticke...
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We believe the functionality of being able to work on a internal note while also working on a public reply is much more valuable than keeping the content when switching between public and private. ...
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Is there any changes coming to the amount of Views visible to agents? E.g. more than 12?
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Hey Ryan McGrew That is exactly what I mean! Following this procedure, we enable the customer to solve their request without forcing them to click an Answer Bot suggestion.
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This needs to be in Knowledge Tab in Context Panel for it to be valid replacement of Knowledge Capture