Simon
Zendesk consultant with 3+ years experience with the entire Zendesk product portfolio, from small scaleups to major enterprise clients
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Votes on activity by Simon-
Custom User Fields visibility
Feature Request Summary: It should be possible to choose which role a custom user field should be applied to, either Staff member or Enduser, or even both Description/Use Cases: In the current ...
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Make it easier to solve tickets via. Guide
Feature Request Summary: Making it easier for the end-user to solve their tickets themself would benefit the end-users and customer service teams. Also, it would give a clear insight into if the ...
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Repeatable fields or field sets
Feature Request Summary: Zendesk Support should have a feature that makes a custom field OR sets of custom fields repeatable. Description/Use Cases: Having this functionality enables agents or...
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Remember filters in Knowledge tab in the Context panel
Feature Request Summary: In Agent Workspace, Context Panel, Knowledge tab, it would be nice to save the filters for when accessing the next ticket in both play mode and manual accessing tickets. ...
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Feature Request: Flag Macros that needs adjustments
Feature Request Summary: We need the ability for regular agents to be able to flag macros/bring attention to macros that need adjustments Description/Use Cases: In larger teams, the common agen...
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Flowbuilder Feedback: Functionality to set order of Answers
Feature Request Summary: In Flowbuilder you cannot set the specific order Answers are shown to end users when starting a conversation. Description/Use Cases: When having answers that answer spe...
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Option to replace AnswerBot Icon in Flowbuilder
Option to replace AnswerBot Icon in Flowbuilder: Feature Request Summary: It would make sense to be able to personalize the AnswerBot icon in the Flowbuilder in the Messaging Widget. Descripti...
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Show current amount of steps in a Flowbuilder
Feature Request Summary: When building Flowbuilder Responses, there's a limit of having 1000 steps in total in the Flowbuilder - but the admin creating the flow cannot see the step count before s...
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SMIME certificate verification
Feature Request Summary: We would like to request verification of secure email certificates such as especially SMIME and the likes in Zendesk Support. Description/Use Cases: Currently, Zendesk ...