Simon Blouner
Zendesk consultant with 3+ years experience with the entire Zendesk product portfolio, from small scaleups to major enterprise clients
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Total activity55
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Last activity
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Activity overview
Latest activity by Simon Blouner-
Simon Blouner commented,
Hey Amisha Sharma In relation to your pinned comment, and the functionality to come: 1. To us it makes sense making it available on all channel, to carry over drafts from private to public. 2. To u...
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Simon Blouner commented,
Stephen Hamilton it is actually now possible to clone an entire bot/flow. Dane perhaps the content team should mark this post as solved, since the requested feature has been delivered :-)
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Simon Blouner commented,
Hey Kim Roque This community post is regarding duplicating an entire Flow - not singular steps. However, it is possible to clone a singular step and the following steps if you want. You're stating...
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Simon Blouner commented,
Hey Lisa Tam That is exactly what I'm referencing to :-)
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Simon Blouner created a post,
Feature Request: Flag Macros that needs adjustments
Feature Request Summary: We need the ability for regular agents to be able to flag macros/bring attention to macros that need adjustments Description/Use Cases: In larger teams, the common agen...
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Simon Blouner created a post,
Flowbuilder Feedback: Functionality to set order of Answers
Feature Request Summary: In Flowbuilder you cannot set the specific order Answers are shown to end users when starting a conversation. Description/Use Cases: When having answers that answer spe...
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Simon Blouner commented,
The feature is indeed an improvement. Why it is limited to Suite Growth or Guide Pro makes no sense to me though. The feature would be better, if one would be able to set filters based on Ticket br...
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Simon Blouner created a post,
Show current amount of steps in a Flowbuilder
Feature Request Summary: When building Flowbuilder Responses, there's a limit of having 1000 steps in total in the Flowbuilder - but the admin creating the flow cannot see the step count before s...
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Simon Blouner created a post,
Option to replace AnswerBot Icon in Flowbuilder
Option to replace AnswerBot Icon in Flowbuilder: Feature Request Summary: It would make sense to be able to personalize the AnswerBot icon in the Flowbuilder in the Messaging Widget. Descripti...
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Simon Blouner commented,
We second the option of cloning a flow. It's really needed for instances where there are multiple brands, with very similar flows needed - just like several people are stating in the above comments.