Simon Blouner
Zendesk consultant with 3+ years experience with the entire Zendesk product portfolio, from small scaleups to major enterprise clients
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Recent activity by Simon Blouner-
Hey Lisa Tam That is exactly what I'm referencing to :-)
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We second the option of cloning a flow. It's really needed for instances where there are multiple brands, with very similar flows needed - just like several people are stating in the above comments.
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Amisha Sharma, it's most frequently when a call is done, and there is a need to both inform/follow up the customer and post information to the other agents in the team who might end up on the ticke...
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We believe the functionality of being able to work on a internal note while also working on a public reply is much more valuable than keeping the content when switching between public and private. ...
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Is there any changes coming to the amount of Views visible to agents? E.g. more than 12?
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Hey Ryan McGrew That is exactly what I mean! Following this procedure, we enable the customer to solve their request without forcing them to click an Answer Bot suggestion.
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This needs to be in Knowledge Tab in Context Panel for it to be valid replacement of Knowledge Capture
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Hey @... Thanks for the quick reply! I can confirm my theme is built on the API v2 - but for good measure, this should probably be added to this article as a heads-up :-)
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Hey team, This is a really neat feature and something I've been in need of on previous projects - so good job on this one! I have however only been able to get it working on a clean Copenhagen the...
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This feature is requested from here as well!