João Pedro Ougano•
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Total activity12
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Last activity
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Activity overview
Latest activity by João Pedro Ougano•-
João Pedro Ougano• created a post,
Need to be able to know who have visualized a ticket.
I need to be able who has already visualized a ticket. It helps understand if an agent chooses not to handle that specific case. It comes in handy once an organization doesn't use play mode to assi...
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João Pedro Ougano• commented,
Guys, this functionality would be a precious thing for us. The avg is a nice-to-have, but the exact amount of valuations provides me the opportunity to create a whole new world of metrics.
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João Pedro Ougano• commented,
This would be such a powerful tool! I currently have to create "workarounds" to achieve this goal. This is basic need! It should be as simple as possible.
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João Pedro Ougano• created a post,
[Ticket view] Able to escalate tickets based on the amount of internal notes
I need to escalate some tickets based on how many internal notes a ticket has. I need this information listed in a column within the view. This information would help with prioritization based on c...
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João Pedro Ougano• commented,
This level of info would be precious! Our Backlog reports are handicapped, once custom fields are the base of our tickets operation!