João Pedro Ougano•
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Total activity12
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Posts
Votes on activity by João Pedro Ougano•-
Need to be able to know who have visualized a ticket.
I need to be able who has already visualized a ticket. It helps understand if an agent chooses not to handle that specific case. It comes in handy once an organization doesn't use play mode to assi...
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[Ticket view] Able to escalate tickets based on the amount of internal notes
I need to escalate some tickets based on how many internal notes a ticket has. I need this information listed in a column within the view. This information would help with prioritization based on c...