Lyra Health
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Total activity31
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Last activity
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Member since
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Votes23
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Activity overview
Latest activity by Lyra Health-
Lyra Health commented,
Are there any plans for giving individual agents the ability to order their personal views and the views for groups that they are a part of ? It is a frustrating experience for admins to have to ...
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Lyra Health commented,
Is it possible to automatically apply an organization to an end user submitting a ticket through a specific help center brand? i.e. End user opens support ticket via X brand, gets X organization ap...
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Lyra Health commented,
What is the update from Product Management team on this front? Looks like a PM responded over a year ago, that this thread is going to be invaluable to research....however, teams' frustration leve...
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Lyra Health commented,
Upvoting as well. Given that external email addresses are required to support users and are ostensibly another in-road that needs to be up and running, and given that an alert message is generated...
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Lyra Health commented,
How does the new folder-based trigger organizing feature work with the triggering order logic? All I am seeing is that you have to adjust the orders of the folders themselves, which doesn't seem ...
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Lyra Health commented,
This would be hugely valuable, as aforementioned by others here. Why can't backlog be filtered by Ticket form? Is there a plan to add more ticket attributes to the backlog Explore data pool to be...