Sam

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Viewing the audit log for changes

Are there any audit logs associated with updates made to the OOB Salesforce <> ZD integration settings? i.e. Ticket View, Data Sync, Support app ? 

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• Sam
• Created November 16, 2023 20:01
• 0 votes

1. People
2. People advice and troubleshooting
3. What is the difference between ticket access at the organization level and user level?

What is the point of having end user settings displaying "can view own tickets only" if the more permissive organization-wide setting overrides?  In my view, if there is a mismatch like this, it sh...

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• Sam
• Created November 16, 2023 13:19
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing changes to the trigger conditions and actions drop-down menus

I am in shock that Zendesk released this "feature" and the supporting documentation on the SAME day.   Not only is that hierarchical layer not searchable (i.e. you cannot search the "Ticket details...

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• Sam
• Created October 23, 2023 19:09
• 2 votes

1. People
2. ...
3. Team members and groups
4. About private ticket groups

Is there an update on Explore respecting private groups?  https://support.zendesk.com/hc/en-us/articles/4767122732058/comments/4809959742106

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• Sam
• Created June 12, 2023 23:27
• 2 votes

1. People
2. ...
3. Team members and groups
4. About private ticket groups

Thanks Arianne Batiles-- is there a reason for this?  Doesn't that defeat the purpose of the private agent group? 

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• Sam
• Created May 04, 2023 06:20
• 0 votes

1. Guide
2. ...
3. How to manage the help center
4. How can I copy my content from one help center to another?

    What happened to this initiative, and why was it de-prioritized?  Based on the above recommendation for utilizing Professional Services or a Zendesk partner, it seems like this might be for mon...

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• Sam
• Edited May 03, 2023 10:02
• 1 vote

1. People
2. ...
3. Team members and groups
4. About private ticket groups

How do internal comments work for tickets in private groups?    i.e. say i am a zendesk light agent (an agent who is NOT in the ticket assignee private group) and i request a ticket for a form that...

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• Sam
• Created April 27, 2023 00:23
• 0 votes

1. Agent guide
2. Ticket management
3. Accessing and using the Views admin page

Are there any plans for giving individual agents the ability to order their personal views and the views for groups that they are a part of ?   It is a frustrating experience for admins to have to ...

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• Sam
• Created August 18, 2022 22:54
• 6 votes

1. People
2. ...
3. End users and organizations
4. Adding tags to users and organizations

Is it possible to automatically apply an organization to an end user submitting a ticket through a specific help center brand? i.e. End user opens support ticket via X brand, gets X organization ap...

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• Sam
• Created March 30, 2022 06:31
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Revert to last published state - "unpublished changes in editor"

What is the update from Product Management team on this front?  Looks like a PM responded over a year ago, that this thread is going to be invaluable to research....however, teams' frustration leve...

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• Sam
• Created December 08, 2021 01:08
• 1 vote