Sam
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Total activity48
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes24
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Subscriptions14
Activity overview
Latest activity by Sam-
Sam commented,
Is there an update on Explore respecting private groups? https://support.zendesk.com/hc/en-us/articles/4767122732058/comments/4809959742106
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Sam commented,
Thanks Arianne Batiles-- is there a reason for this? Doesn't that defeat the purpose of the private agent group?
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Sam commented,
What happened to this initiative, and why was it de-prioritized? Based on the above recommendation for utilizing Professional Services or a Zendesk partner, it seems like this might be for mon...
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Sam commented,
How do internal comments work for tickets in private groups? i.e. say i am a zendesk light agent (an agent who is NOT in the ticket assignee private group) and i request a ticket for a form that...
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Sam commented,
Are there any plans for giving individual agents the ability to order their personal views and the views for groups that they are a part of ? It is a frustrating experience for admins to have to ...
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Sam commented,
Is it possible to automatically apply an organization to an end user submitting a ticket through a specific help center brand? i.e. End user opens support ticket via X brand, gets X organization ap...
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Sam commented,
What is the update from Product Management team on this front? Looks like a PM responded over a year ago, that this thread is going to be invaluable to research....however, teams' frustration leve...
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Sam commented,
Upvoting as well. Given that external email addresses are required to support users and are ostensibly another in-road that needs to be up and running, and given that an alert message is generated...
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Sam commented,
How does the new folder-based trigger organizing feature work with the triggering order logic? All I am seeing is that you have to adjust the orders of the folders themselves, which doesn't seem ...
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Sam commented,
This would be hugely valuable, as aforementioned by others here. Why can't backlog be filtered by Ticket form? Is there a plan to add more ticket attributes to the backlog Explore data pool to be...