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Shirley Mendoza
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Shirley Mendoza
Shirley Mendoza commented,
Hi Nicole,
I would like to see how much each agent was online during a date range because right now, I can only see the total time online and the total available time of agents on a daily basis through the dashboard.
I want to generate a report with this data. Thanks!
View comment · Posted Feb 26, 2019 · Shirley Mendoza
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Shirley Mendoza commented,
+1 to this
Is it possible to view the total online time of agents and choose a date range preferably in Insights?
View comment · Posted Feb 26, 2019 · Shirley Mendoza
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