Shirley Mendoza

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Reporting on 'Total online time' and 'Time available' metrics

Hi Nicole,  I would like to see how much each agent was online during a date range because right now, I can only see the total time online and the total available time of agents on a daily basis th...

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• Shirley Mendoza
• Created February 26, 2019 21:38
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Reporting on 'Total online time' and 'Time available' metrics

+1 to this Is it possible to view the total online time of agents and choose a date range preferably in Insights?

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• Shirley Mendoza
• Created February 26, 2019 04:18
• 2 votes