Josh Guthrie

Yup - I mean, I'd even settle for a daily export but there are zero export options! Am I taking crazy pills!?

Zendesk Explore is pretty insane in terms of its capabilities - but can we all agree that's it's equally insane that these metrics aren't available in Explore? And not just that, where they are available, you can only view it by the current day w/ no other date range options. 

For in-office or WFH teams, knowing how often an agent is available to take a call (vs. unavailable) during their shift is pretty fundamental.

We need these metrics in Explore!