Joe Vita
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Recent activity by Joe Vita-
Considering that email is one of the foundational channels of Zendesk, this seems like a huge miss and should be easy to fix. Workarounds are fine as a temporary solution, but I can't go back and t...
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Is email the only way to get updates? Other services offer Slack integration, webhooks and more
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This app should be included as standard functionality. All of its features are offered by similar SaaS companies included in the base products.
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I would like to also request audits of changes to the end user profile. This is key customer information and we should be able to audit which agent or user added/changed/removed the information and...