David Brown
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Total activity76
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Last activity
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Activity overview
Latest activity by David Brown-
David Brown commented,
Caroline Kello I have read the updated article, and the linked article, thank you for the sorely needed clarifications. In my case, being that all users, including end-users, must be authenticated...
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David Brown commented,
This article does not contain enough information. You have taken the time to add a screenshot of the actions portion of a trigger in this article, but neglected to add the most important part, the ...
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David Brown commented,
We need a way to activate and deactivate SLAs, not simply delete them. I have a feature request created for this.
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David Brown commented,
For the time being, my workaround is to add some impossible "ALL" condition combos, and being that all of my ticket forms use "type" as an attribute field, I set policy such that "type is question"...
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David Brown created a post,
Feature Request - SLA Policy Activate and Deactivate
I would like the capability to activate and deactivate SLA policies. Currently I can only delete a policy which I wish to put on the backburner but may use in the future. I would like a means to pr...
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David Brown commented,
Will there still be inline indications of a side conversation having taken place? Today they look like internal comments, it is very obvious to all agents that a side conversation has taken place. ...
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David Brown commented,
That's no good, but another approach in the meantime is to just use the query bar instead of the filters and search using tags:tag_name provided that you know the tag taxonomy that you are looking ...
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David Brown created a post,
CSAT update notification triggers
Hello, I have a trigger schema that sends email notifications to agents and admins when a CSAT rating is received from the requester and provides the rating and any free text comments entered. I al...
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David Brown commented,
CJ Johnson if true, this is not great. I use the restricted section effectively as a space for on-demand training, with articles containing instructional videos. I really would like a means to know...
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David Brown commented,
Zac Garcia I am certainly open to discussion, that is perhaps the best way to have a better understanding of our workflow, needs, and use case(s).