David Brown
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Total activity59
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes11
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Subscriptions22
Activity overview
Latest activity by David Brown-
David Brown commented,
Will there still be inline indications of a side conversation having taken place? Today they look like internal comments, it is very obvious to all agents that a side conversation has taken place. ...
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David Brown commented,
That's no good, but another approach in the meantime is to just use the query bar instead of the filters and search using tags:tag_name provided that you know the tag taxonomy that you are looking ...
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David Brown created a post,
CSAT update notification triggers
Hello, I have a trigger schema that sends email notifications to agents and admins when a CSAT rating is received from the requester and provides the rating and any free text comments entered. I al...
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David Brown commented,
CJ Johnson if true, this is not great. I use the restricted section effectively as a space for on-demand training, with articles containing instructional videos. I really would like a means to know...
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David Brown commented,
Zac Garcia I am certainly open to discussion, that is perhaps the best way to have a better understanding of our workflow, needs, and use case(s).
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David Brown commented,
I cloned the default dashboards and queries, then I could make any change I wanted to my custom dashboards.
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David Brown created a post,
Guide Dashboard - who has viewed my articles
I have use a section in my knowledge base which is restricted, only agents and admins can see the content. I use this section to post important updates to my agent base about what has changed in th...
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David Brown created a post,
Assign "Following" on Help Center sections
I use a section in my Help Center to provide informational updates to my agent base. The articles in this section are viewable by agents and admins only. Some agents have been good and clicked "Fol...
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David Brown created a post,
Print Ticket function improvements
(1) Image inclusion: Please include images in the ticket printing function in Support. The way it works today is essentially nothing more than a print of the email communication string. This is not...
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David Brown commented,
Why are images not included in the print? It would be handy if the images were included in the pdf. For now, it looks like a printout of an email string, which is not entirely useful in my case of ...