Claire
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Activity overview
Latest activity by Claire-
Claire commented,
Hi Ramin, Thanks for the suggestions! I think sending the survey after the chat is a great idea :) Claire
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Claire created a post,
Feature Request - Hide CSAT Score
AnsweredHello, My team of agents gets incentives for meeting certain goals, one of which is CSAT. We recently had an agent that became hostile towards a customer because they provided a bad rating which pr...